1. About Labix Scientific

Labix Scientific operates an online B2B procurement platform for laboratory products, scientific equipment, instruments, consumables, personal protective equipment, and related products.

Our services may be provided to customers, businesses, laboratories, research organizations, educational institutions, healthcare and pharmaceutical organizations, government organizations, and other professional users in the Middle East, Africa, India, and other markets where we operate.

• Website: https://www.labixscientific.com/
• Privacy Inquiries: admin@labixscientific.com

2. Information We Collect

Depending on how you interact with Labix Scientific, we collect information across two primary categories:

A. Information You Provide

You may provide information when you create or manage an account, place an order, request a quotation, submit a product enquiry, contact our customer or technical support teams, subscribe to communications, or reach out via WhatsApp, email, or telephone. This may include:

• Full name, job title, and organization or company name
• Business email address, phone, mobile, and WhatsApp numbers
• Billing and shipping delivery addresses (city, state/province, country)
• Tax IDs or business registration details where required for orders
• Product requirements, enquiry details, and quotation history
• Customer service communication history and voluntary feedback

B. Information Collected Automatically

When browsing our site, technical usage data is automatically logged:

• IP address, browser type, device type, and operating system
• Language preferences and approximate geographic location
• Pages visited, products viewed or searched, and interaction patterns
• Referring source, timestamps, and cookie-based identifiers

3. How We Use Your Information

We use personal information for legitimate business purposes, including to:

• Create and manage customer accounts and order records
• Process, fulfill, and deliver orders and quotation requests
• Provide responsive customer, technical, and pricing support
• Facilitate international shipments and customs procedures
• Detect, investigate, and prevent fraudulent or unauthorized activity
• Comply with international commercial, tax, and accounting regulations
• Deliver relevant newsletters or marketing updates where permitted
• Analyze aggregated operational metrics to enhance our web platform

4. Legal Basis for Processing

Where applicable under relevant privacy laws, we process personal information under the following legal frameworks:

• Contractual necessity: To fulfill quotes, orders, and service requests.
• Consent: Where explicit consent is granted for a specific activity.
• Legitimate interests: Operating, safeguarding, and improving our B2B services.
• Legal obligations: Complying with cross-border trade, tax, and reporting laws.
• Protection & security: Securing customer records, digital assets, and platforms.

5. Orders, Quotations, and Business Enquiries

When you submit a quotation or order, your details allow us to identify your institution, review technical product specifications, assess availability, issue pricing, and fulfill delivery. Where an order involves external manufacturers, distributors, or logistics handlers, relevant commercial details are shared strictly to execute the request.

6. Payment Information

Online payments are handled via secure third-party payment gateways. Depending on the payment method selected, your payment data is submitted directly to that gateway and processed under its independent terms and privacy framework. Labix Scientific does not store complete credit or debit card numbers on its servers.

7. Shipping and Delivery Information

To deliver laboratory products, necessary fulfillment details (recipient name, address, contact number, customs declarations) are shared with logistics carriers, courier partners, customs brokers, and port authorities involved in domestic and international transit.

8. Cookies and Similar Technologies

We use cookies and equivalent tracking technologies to run essential site functionalities (such as cart persistence and user sessions), record visitor preferences, and monitor performance. You can manage or disable cookie behavior in your browser settings, though some functional features may be impaired.

9. Analytics and Website Technologies

We engage third-party analytics solutions to assess traffic patterns, device footprints, and high-demand product categories. These providers process statistical data subject to their respective privacy standards.

10. Marketing Communications

Where authorized, Labix Scientific may share updates regarding new scientific equipment, seasonal promotions, technical whitepapers, or enterprise solutions across email, WhatsApp, or telephone. You can unsubscribe at any time via the link inside our emails or by contacting our team. Administrative transaction notices remain active regardless of marketing preferences.

11. WhatsApp and Other Communication Channels

If you communicate with us through WhatsApp or instant messaging channels, data exchanged is subject to that platform’s privacy terms. We utilize these channels strictly to answer product questions, coordinate quotes, and assist support queries.

12. Information Sharing

We do not sell personal data. We disclose operational details only to trusted partners essential to our operations:

• Logistics, freight forwarding, and courier companies
• Customs authorities, regulatory bodies, and legal advisers
• Payment processors and merchant partners
• Hosting infrastructure, e-commerce, and software service providers
• Verified suppliers or original equipment manufacturers (OEMs) involved in fulfilling your order

13. International Data Transfers

Because Labix Scientific supplies organizations across the Middle East, Africa, India, and beyond, your information may be processed across international borders. We apply recognized operational safeguards to ensure all cross-border handling remains appropriately secured.

14. Data Retention

We store personal and commercial data only for as long as needed to fulfill transactions, satisfy legal and accounting obligations, resolve contractual claims, or support business continuity. Inactive or expired records are anonymized or safely purged.

15. Data Security

We deploy administrative, organizational, and technical safeguards designed to shield personal records from loss, alteration, or unauthorized exposure. While we apply enterprise-grade practices, no internet-connected platform can guarantee absolute security.

16. Your Privacy Rights

Subject to the applicable data protection laws of your jurisdiction, you may have the right to:

• Access a copy of your personal data
• Request corrections to outdated or incomplete details
• Request deletion or erasure of your records
• Revoke previously provided consent or object to specific processing
• Request data portability or file a concern with your regional regulator

17. Business and Professional Context

Labix Scientific is designed as a B2B marketplace. When submitting info on behalf of an institution, company, or third-party colleague, you confirm you are authorized to provide those details under applicable legislation.

18. Third-Party Websites and Services

Our website may provide hyperlinks to manufacturers, external tools, or partner websites. We do not control or take responsibility for the content, cookies, or privacy practices of external domains.

19. Children's Privacy

Our B2B platform serves corporate entities, universities, research institutions, and adult professionals. We do not knowingly gather information from children.

20. Updates to This Policy

We may amend this Privacy Policy periodically to reflect changes in regulatory standards or operational updates. Material updates will be reflected with a revised “Last Updated” date at the top of this document.

21. Contact Us

For questions regarding this policy or to submit an official data request, please contact our privacy desk: