After an order is placed, Labix Scientific will process it based on product availability, payment confirmation, and the delivery details provided by the customer. Order processing may include:

• Order and payment verification
• Product availability confirmation and stock allocation
• Supplier or manufacturer coordination where applicable
• Special packaging and hazardous/temperature compliance
• Shipping and export/customs documentation
• Handover to the designated freight or courier provider

Orders may not be released for fulfillment until payment or agreed credit arrangements have been confirmed. Products subject to availability, supplier lead times, or custom procurement may require additional processing time.

Delivery timelines depend directly on stock configuration. Items may be:

• Available from local warehouse stock
• Available from another Labix Scientific distribution facility
• Procured directly from the manufacturer or primary supplier
• Supplied on a pre-order or scheduled batch basis
• Subject to specialized procurement or export control regulations

Estimated timelines displayed at checkout may vary if procurement terms, carrier conditions, or customs approvals shift. If a significant variance affects your order, our fulfillment team will notify you directly.

Labix Scientific provides specialized delivery services to institutional, commercial, and laboratory clients across:

• India (Domestic freight and regional distribution)
• United Arab Emirates & Saudi Arabia
• Other GCC Markets
• Selected African Markets
• Other international destinations serviced upon request

Shipping availability may vary depending on weight, dimensional classification, hazard tiers, local trade restrictions, and destination customs regulations.

Customers must provide complete and accurate delivery particulars, including recipient name, institution/company name, department/lab number, street address, city, state/province, postal code, country, and valid telephone numbers.

Freight and logistics charges are calculated based on:

• Destination zone and port accessibility
• Actual weight vs. volumetric/dimensional weight
• Number of parcels or pallet configurations
• Carrier service level (Economy, Priority Air Freight, Sea Cargo)
• Customs clearance documentation, hazardous fees, or cold-chain handling

Where standard rates apply, freight will be computed during checkout or provided in our formal quotation. Specially procured, oversized, or international items may be quoted separately.

Timelines provided during checkout, RFQ issuance, or order confirmation represent estimates rather than guaranteed arrival dates, unless expressly agreed to in a formal written contract. Delivery may be influenced by manufacturer lead times, export clearance, weather patterns, port congestions, or regional customs inspections.

For orders fulfilled within India or other domestic markets where we operate local hubs, shipments are dispatched via accredited commercial road freight, express cargo, or surface courier partners depending on shipment dimensions, safety parameters, and site unloading constraints. Tracking references will be provided upon dispatch.

Cross-border shipments are routed through air cargo, sea freight, or global courier partners. Labix Scientific generates standard export documentation including Commercial Invoices, Packing Lists, Certificates of Origin, and Air Waybills (AWB). The receiving party may be required by local border authorities to supply import licenses or institutional clearance permits.

Cross-border orders may be subject to tariffs, VAT/GST, and clearance fees levied by the destination country:

• Delivered Duty Paid (DDP): When DDP terms are quoted and agreed, customs tariffs and clearance costs specified in the agreement are covered by Labix Scientific.
• Standard Terms (Non-DDP / DAP / Ex-Works): The customer remains solely responsible for destination customs clearance, import documentation, and local port duties.

When tracking is supported by the carrier, tracking information will be transmitted via email, customer portal, WhatsApp, or order confirmation notifications. Please allow up to 24–48 hours after handover for carrier systems to index initial package scans.

Carriers will attempt delivery in accordance with their standard procedures. Deliveries may fail if authorized personnel are unavailable, locations are inaccessible, or clearance documentation is outstanding. Shipments returned to our hubs due to delivery failure will incur additional storage and re-dispatch fees.

While we strive for prompt fulfillment, Labix Scientific is not liable for transit disruptions arising from force majeure events, severe meteorological conditions, port strikes, airline cancellations, regional holidays, customs examinations, or civil disruptions.

Please inspect all consignments immediately upon arrival before endorsing the carrier receipt. If damage is apparent:

• Clearly note outer package damage on the carrier proof-of-delivery (POD) docket.
• Capture clear high-resolution photographs of outer packaging, shipping labels, and damaged units.
• Notify our team within 48 hours of delivery.

Forward your order number, photographs, and freight dockets to admin@labixscientific.com to open a formal claims investigation.

If courier tracking indicates that a consignment has reached your premises but you are unable to locate the parcel, notify our support team immediately. We will launch an investigation with the logistics carrier to retrieve GPS drop tags, delivery signatures, and security stamps.

Laboratory equipment, calibrated analytical systems, temperature-sensitive reagents, and fragile glassware require tailored packaging solutions (such as custom crating, dry-ice / cold-chain packs, or shock-absorbent cushioning). For large or heavy machinery:

• Freight charges are calculated independently based on dock requirements.
• Extended lead times may apply for specialized crating and calibration.
• Labix Scientific reserves the right to decline deliveries to areas lacking certified logistics support.

For commercial, academic, and clinical consignments, customers must arrange for authorized personnel to receive packages. Please ensure accurate dock instructions are provided, including specific receiving bay numbers, contact personnel, site security clearance requirements, and designated unloading hours.

Proof of Delivery: Shipments are certified as complete when stamped, digitally signed, or marked as delivered by the carrier log.

Post-Dispatch Changes: Address changes cannot be guaranteed once goods are handed over to freight handlers. Any rerouting expenses must be settled by the customer.

Regulatory Restrictions: Certain chemical reagents, dual-use scientific equipment, or hazardous goods are subject to trade restrictions. Labix Scientific reserves the right to cancel consignments that conflict with regional aviation or customs guidelines.

• Ensure complete and accurate delivery and tax information is supplied.
• Provide necessary import permits or customs authorizations when required.
• Ensure authorized staff are available to inspect and receive shipments.
• Settle applicable duties, local clearance costs, and terminal handling charges.
• Promptly document and report damaged or discrepancy consignments.

For inquiries regarding shipment status, freight quotations, or delivery claims, please reach out to our logistics desk: